Frequently Asked Questions

Everything you need to know about shopping with The Merri Artist.

How long will it take for my order to arrive?

Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the United States.

What is your return policy?

We offer a 30-day return policy for most unused and unopened items in their original packaging. Please contact our support team to initiate a return authorization.

Do you offer international shipping?

Currently, we primarily ship within the United States and Canada. Shipping rates and delivery times for international orders are calculated at checkout.

How can I track my package?

Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.

What should I do if my item arrives damaged?

If your order arrives damaged, please take photos of the packaging and the product and contact us within 48 hours. We will arrange for a replacement or a full refund.